At Deciplug, we are committed to providing our customers with a hassle-free shopping experience. Our Order Refund, Return & Cancellation Policy is designed to ensure that our customers are completely satisfied with their purchases.

Order Cancellation

– You can cancel your order within 24 hours of placing it.
– To cancel, please contact us at info@deciplug.com or Call Us at +91-8376020837 with your order number and reason for cancellation.
– If your order has already shipped, please see our Return Policy below.

Return Policy

– You can return your order within 24 Hours of delivery.
– To initiate a return, please contact us at info@deciplug.com or Call Us at +91-8376020837 with your order number and reason for return.
– Items must be in their original condition with all tags and packaging intact.
– Refunds will be Credited within 7-10 business days of receiving the returned item.
– All return shipping charges will be paid by the customer.
– All the returned and replaced items will be delivered within 7-10 Business Days.

Refund Policy

– Refunds will be issued in the original payment method.
– Refunds will be Credited within 7-10 business days of cancellation or return.
– Shipping costs are non-refundable, unless the item is defective or sent in error.

Defective or Incorrect Items

– If you receive a defective or incorrect item, please contact us at info@deciplug.com or +91-9650296398 within 1 day of delivery.
– We will provide a replacement or refund, including shipping costs.
– If you suspect any damaged or missing ordered items at the time of delivery please make a unboxing video and sent to our customer support or contact us at info@deciplug.com or +91-8376020837

Exceptions

– Certain items, such as personalized or special order products, may not be eligible for returns or refunds.
– Please see product descriptions for specific details.

Warranty Claims

– To make a warranty claim, please contact us at info@deciplug.com or call +91-8376020837 within the warranty period.
– Please provide proof of purchase and a detailed description of the issue.
– We will respond to your claim within 5-7 business days.

Warranty Terms and Conditions

– Warranty is non-transferable and only applicable to the original purchaser.
– Warranty does not cover damage caused by misuse, neglect, or normal wear and tear.
– Warranty does not cover damage caused by external factors such as power surges, lightning strikes, or natural disasters.
– We reserve the right to repair or replace the product at our discretion.
– All forward & return shipping charges for warranty claims will be paid by the customers.

Contact Us

If you have any questions or concerns about our Order Refund, Return & Cancellation Policy, please contact us at info@deciplug.com.

By shopping on our website, you acknowledge that you have read, understood, and agree to be bound by this policy.